IT Support: CSU WiFi Access, Blackboard, BucMail, and More

Tech Support for Students, Faculty, and Staff

Current Students

For support with Blackboard, BucMail, and MyCSU, please visit the 24×7 support site.

Faculty and Staff

To request service in the following areas, please submit a work order.

CSU Wi-Fi Access

Need help with wireless? Email or call 843-863-7762.

Charleston Southern offers Wi-Fi access all over campus and in residence halls. The residence halls have been using wireless technology since the administration approved its use in 2001. The overlapping coverage in all buildings allows students to move freely throughout campus while maintaining a wireless network connection.

In order to access the CSU wireless network, each student computer must meet certain requirements.

Each computer must have a minimum 802.11g compatible wireless network device, which can either be internal or external depending on the computer’s features.

For any further questions regarding the CSU student wireless network, please contact the Wireless Administrator at 843-863-7762 or email

BucMail Support – Student Email

Need help with BucMail? ITS provides 24×7 Support for assistance! See more information below.

We are proud to present Office 365 for education. With Office 365, you will now have two accounts:

Office 365 account access your school email. Use Microsoft Outlook Web App or Microsoft Outlook to access your school email

Personal Microsoft account access SkyDrive and Messenger. Use the same user name and password to access this account that was used to access Live@edu by signing into SkyDrive (
Note that Charleston Southern University no longer administers this account, so we cannot reset the password. Use to reset the password for your personal account after the upgrade.

If you have questions or need help, contact our 24×7 Support options for assistance!

FIRST TIME LOGIN: Charleston Southern University provides current students an email account to use while attending. You can access your email at the following address:

Your login name is: Your email address

Your initial password is: first 2 initials of your last name
(first letter is uppercase and 2nd letter is lower case) and your student ID without the leading zeros.

Note: If your student Id is 5 or less digits use however many leading zeros needed to make your password exactly 8 characters long.

For example, if your name is John M. Smith and your student ID is 12345, your username would be:

PASSWORD: Sm012345


For example, if your name is John M. Smith and your student ID is 123456, your username would be:

PASSWORD: Sm123456

When you first access the system you will be prompted to reset your password and enter your language preference and your time zone. Please use a password you can remember; it must be at least 8 characters and should contain numbers, letters and special characters ( ! @ # $ % ^ & etc.).

Once you are logged in you will see your inbox and other folders. Across the top of the screen you will see links for your mail, Office Live, photos and links for your 25GB of online storage known as SkyDrive.

Want to check Bucmail on your phone? Use the Office 365 Mobile Phone Wizard!

MyCSU provides single sign-on access via the MyMail link on the Student tab once you’ve changed your initial password.

Computer Labs at CSU

For any questions regarding computer labs on campus, please contact the computer lab manager at 843-863-7035.

Derry Patterson Wingo 129
Monday-Friday 8 a.m. – 5 p.m.

Ashby Hall 208
Monday- Friday 8 a.m. – 5 p.m.
Saturday 10 a.m. – 5 p.m.
Sunday 4 – 9 p.m.

Norris Hall 210
Monday-Friday 8 a.m. – 11 p.m.
Saturday 10 a.m. – 5 p.m.
Sunday 4 – 9 p.m.

How to Access Your CSU Blackboard Account

Go to CSU Blackboard

Login Information

Username: Student ID
Password: Click the “I forgot my Password” link to reset your password

Respondus Lockdown Browser Student Edition

System Requirements

Forgot Your MyCSU PIN Number?

Visit MyCSU and click the “I forgot my Password” link to retrieve your password.

We are pleased to offer students at Charleston Southern University the opportunity to access the internet from the university computers in the computer labs and the library. Access is also available in all the residence halls on campus. Access to the internet will enable students to explore thousands of libraries, databases and files throughout the world.

The internet is an integral part of coursework for students to conduct research and to communicate with others. Access to network services is given to students who agree to act in a considerate and responsible manner. Students who do not choose to act in a responsible manner are subject to disciplinary action as determined by the executive director of technology. These penalties include but are not limited to verbal/written warnings, temporary loss of privileges, permanent loss of network privileges, and referral to the dean of students.


Charleston Southern University students may access the internet within limitations to facilitate diversity and personal growth in technology, informational research skills and communication skills. Access is provided free of charge to all students in the computer labs and library except for predetermined lab fees that are required for some classes. Access in the residence halls is provided free of charge to all registered resident students.

While in the library or computer labs, CSU students may use the following methods for retrieving information from the internet: file transfer protocol (FTP), HTTP (web browsing) and electronic mail. When accessing the internet from the residence halls students are permitted to use the same methods as outlined above but are also allowed to use various chat programs, media players and other online resources.


1. I will always use a computer in ways that show consideration and respect for others and are in keeping with CSU’s mission.

2. I will not send emails or attachments that are offensive or threatening.

3. I will not interfere with the computer work of others or purposely try to disturb the integrity of the network.

4. I will not download or share copyrighted material of any kind including but not limited to songs, movies, television shows and software. I also accept the responsibility of keeping copyrighted software or any other copyrighted media of any kind off the school’s computers and will accept any consequences that accompany my actions.

5. I will not copy software or any other media for which I have not paid.

6. I accept the responsibility for all material received or sent through/over the network.

7. I will not send or receive material containing pornographic material, inappropriate information or text-encoded files that are potentially dangerous to the integrity of the hardware connected to the network.

8. I will not attempt to enter anyone else’s email account or computer files for any reason.

9. While in the library/computer labs I will not alter or attempt to alter a computer setup or system configuration.

10. While in the library/computer labs I will not download games or other noneducational files.

11. I will not subscribe to or broadcast to lists via email, also know as SPAM mailing.

12. I will not possess or maintain any type of network server for any reason on or from this network. This includes but is not limited to web servers, file servers and mail servers.