CONTACT

Physical Therapy Program

Health Science Building, PT Wing
9200 University Blvd., Charleston, SC 29406
P843-863-7355
Edpt@csuniv.edu

Any individual or organization that is dissatisfied with his/her experience or encounter with any student, faculty, or staff member associated with the Department of Physical Therapy may file a complaint against the offending party with the Department of Physical Therapy Program Director. The complaint must be made in writing and contact information supplied to be considered bona fide. Complaints should be addressed as follows:     

Dr. Jacob N. Thorp, PT, DHS
Professor and Director, Physical Therapy Department
Charleston Southern University
Health Science Building
9200 University Blvd
Charleston, SC 29406
Email: jthorp@csuniv.edu
Phone: (843) 863-7181

Complaints about the Department of Physical Therapy or the Program Direct may be submitted directly to the Vice President of Academic Affairs (VPAA) at the following address:

Dr. Jacqueline Fish, EdD
VPAA
Charleston Southern University
9200 University Blvd
Charleston, SC 29406
Email: jfish@csuniv.edu
Phone: (843) 863-7504

Complaints about the Department or University related to compliance with accreditation standards must be submitted in writing to the Commission on Accreditation in Physical Therapy Education (CAPTE). These complaints should be addressed as follows:

Commission on Accreditation in Physical Therapy Education
Department of Accreditation
American Physical Therapy Association
1111 N. Fairfax Street
Alexandria, VA 22314
Email:  accreditation@apta.org
Phone: (703) 706-3245

The following actions will be taken on any written complaint filed with the university:

The Department of Physical Therapy Program Director or VPAA will provide the complainant (person or organization submitting complaint) with an acknowledgment of receipt of the complaint within 15 business days of the receipt of the complaint. This acknowledgment may take written or verbal form based on the nature of the situation. Within 30 business days after receipt of the complaint, the appropriate administrator of the university will provide the complainant and the VPAA with the institutional response to the complaint, if response is determined to be necessary by CSU.

The VPAA will maintain a record regarding the names of complainants, date of complaints, the nature of complaints, and a supporting file reflecting actions taken in response to complaints for a timeline as prescribed by CSU policies. Formal complaints (written statement filed with the program director or VPAA) and those responses and supporting files will be forwarded to the President’s office.

Complaints regarding the institution that cannot be resolved at the institutional level, particularly state related policies and procedures or accrediting concerns, should be filed by the complainants to the S.C. Commission on Higher Education or the appropriate agency.

The university recognizes the sensitive and confidential nature of many complaints and as a result documentation and correspondence about written complaints are kept confidential. This information is shared with other departments only on a need-to-know basis. In addition, retaliation is strictly prohibited by the university as it is unlawful and undermines the character and purpose of Charleston Southern University. The university will take prompt action in response to any act of retaliation.