9200 University Blvd., Charleston, SC 29406
Deposits, refunds and more!
- Tax Information
- 1098-Ts are produced by an outside 3rd-party company – Heartland/ECSI – and mailed by the 31st of January each year.
- They are mailed to the student’s permanent address on file with the university.
- 1098-Ts can also be accessed online: https://heartland.ecsi.net/ and students will need:
- First and Last Name
- Social Security Number
- Zip Code that appears on their 1098T form
- If you have questions regarding your 1098-T please call: Heartland ECSI at 1-866-428-1098.
- The 1098-T is for informational purposes. CSU cannot provide tax advice or directions on how to utilize your 1098-T. If you have questions regarding whether you need to file this form, please contact your local tax preparer.
- Refund Information
- Refunds are anticipated to begin 3-5 weeks into each semester if a credit balance exists on the account.
- E-Refunds are issued first, so please sign up for e-Refunds.
- Log into MyCSU
- Select the Student Tab across the top
- Select Payments, e-bills, e-refund, My Payment Plan link
- Select “Sign up for direct deposit refunds!” in the middle of the page
- Follow prompts to complete enrollment
- Refunds are processed in a random order, and your account will not become eligible for processing until a credit balance is created on your account.
- Through My Account History in MyCSU you can see the details of your account.
- Log into MyCSU
- Select the Student Tab across the top
- Select Financial from the left-hand menu
- Select My Account History
- If you have a zero balance – click on the balance for your detail
- A/R refund should be the first transaction
- The transaction date associated with A/R refund is when you should expect your refund. eRefunds may be credited to your bank account up to three days later depending on bank processing time.
- If you have a credit balance – negative balance – your account is eligible for a refund and it should be processed within 14 days.
- If you have a debit balance – positive balance – you currently have a balance with the university.
- This balance needs to be paid out of pocket to clear any holds on your account or all your aid has not been posted to your account
- Check your Financial Aid online to see if you are missing any documents.
- Once all your aid posts to your account, giving you a credit (negative) balance, your account is eligible for a refund and it will be processed within 14 days.
- Online Payments
Never wait in line or buy a stamp to make a payment again. With online payments, you and your family members have a faster way to pay your university charges and fees.
It’s not only fast, it’s easy.
- Choose the payment method that best fits your needs
- Secure and easy-to-use website
Pay anytime, anywhere and make lines and stamps a thing of the past. Get started here:
Online Payment info
- Payment is due by the first day of class.
- Submit Payment through your MyCSU account:
- Select Student Tab
- Select Payments, eBills, eRefund, MyPayment Plan
- Select Make a Payment
- Follow prompts to complete payment
- Submit payment through the Charleston Southern University website
- Select Online Payments
- Select appropriate payment and follow prompts to complete payment
- Payment is due by the first day of class.
- The convenient My Payment Plan is highly encourage for students who are unable to pay the balance by the first day of class.
- Payment plans are offered for the fall and spring semesters of each academic year and must be set up each semester.
- The enrollment fee of $45/semester is due at the time of enrollment.
- Payment plans do not accrue interest on the account and keep your account in good standing as long as payments are current.
- There is a 4- or 5-month plan available each semester (depending on the start date).
- PLEASE NOTE: Payment plan does not override any due date for student graduation, including balance holds. Check with the registrar’s office to determine when account balances must be cleared as the date may be BEFORE the last payment plan due date.
- All payment plan balances are due by the end of the semester you are enrolled and cannot be rolled into the next semester.
- Payment plans are not available after October 15 for fall or March 15 for spring.
- All payments are due the first of each month, with a $30 late fee assessed after the fifth.
- Balances are imported directly from your student account and cannot be adjusted by the user. Changes in financial aid or charges will adjust your payment plan balance and payments automatically.
- Work-study awards cannot be deducted from payment plan balances up-front, but instead will reduce your balance as your paychecks are applied to your account. Work-study students must submit enrollment form to have checks applied to the account.
- Payment plan enrollment does not override balance holds for transcripts. Balances must be paid in full in order to receive a transcript.
Set up payment plans
- Students log into your MyCSU account, select the Student Tab across the top.
- Select Select Payments, eBills, eRefund, MyPayment Plan.
- Select view payment plan options.
- Select appropriate payment plan and follow prompts to complete enrollment.
- Parents log in through the “Go to Higher One” link on the Student page in MyCSU.
Making a monthly payment plan payment
- Log into your account (through MyCSU or Parent Login).
- Select Payments, ebills, eRefund, MyPayment Plan.
- Select Make a Payment.
- Use the My Payment Plan (MPP) option. This will credit your plan accurately and prevent late fees from applying. Payments made outside of this will not apply to your payment plan.
Know someone who want to help you pay?
- Log into your MyCSU account.
- Select Student tab.
- Select Payments, ebills, eRefund, MyPayment Plan.
- Select send a payer invitation and follow steps to allow someone access to your account.
- Electronic billing is the easy way to keep track of your bills. CSU will notify you by email that a bill is available online.
- To access your ebill:
- Log into your MyCSU account.
- Select Student tab.
- Select Payments, ebills, eRefund, MyPayment Plan.
- Select Statements.
- Select “View” by the newest eBill.
- CSU utilizes eRefunds for processing refunds to students. Sign up early to ensure your refund is issued as soon as your money becomes available.
- ERefunds are processed first and are the fastest way to receive your refund.
- Tuition Appeals
Understanding that extraordinary circumstances arise on rare occasions which may preclude a student from completing an academic term or course, the university has established a Financial Appeals Committee. In these situations, this committee may waive the refund rules as stated in the catalog, and charges may be adjusted. Petitions to appeal for such an exception may be submitted to Student Accounts either by mail, fax, or in person. All appeals will be considered on a case-by-case basis. Your appeal will be accepted for review by the Student Accounts Office once all information is complete and required documentation has been received. The petition will then be presented to the Financial Appeals committee for decision. The committee meets once a month and will review appeals received five business days prior to the meeting. Appeals received within four business days, or less, will not be reviewed until the next month’s meeting.
Please read this process carefully before submitting your appeal. You may download a Tuition Appeal Form, and, if necessary for documentation, a Health Care Provider Verification Form, or pick up the forms from the Student Accounts Office located in the Hunter Center.
To be eligible for consideration, applicants must complete each of the steps as indicated below:
- Officially withdraw from all classes which you are appealing. This process is completed online through your MyCSU account.
- Complete a Tuition Appeal form and return to the Student Accounts office along with any other required supporting documentation, as outlined in the guidelines.
In some appeal situations a balance is created from a previously distributed refund check or book charges or other nonreimbursable item. If a balance is created, it must be paid in full prior to registering for future semesters or receiving a transcript.
Qualifications: Illness of the student, or immediate family member, of such severity or duration that completion of the semester is precluded.
Reason: Call to active U.S. military duty
Qualifications: Call to active military duty after the drop/add day of the semester. (Refer to academic calendar for specific dates) Refer here for more information.
Documentation Required: Tuition Appeal Petition Form (and Military orders showing the effective date of deployment)
Qualifications: Death of the student or member of the immediate family (parent, spouse, child, sibling).
Documentation Required: Tuition Appeal Petition Form (and Death certificate, obituary notice or news clipping naming student as relative of the deceased)
Reason: University Error
Qualifications: Student incorrectly advised by official CSU representative
Documentation Required: Tuition Appeal Petition Form (and a typed statement on official letterhead or email from the university department explaining how the university was in error)
Reason: Extraordinary Circumstances
Qualifications: Circumstances in which the student had no control over and no reason to expect prior to the drop/add date for the semester. (Refer to academic calendar for specific dates.)
Documentation Required: Tuition Appeal Petition Form, and supporting documentation for circumstances (e.g., letter from employer that work hours changed, or notice of relocation, etc.)
- eBill System
CSU has instituted a new system for students to receive their bills and refunds. These two services will now be available exclusively online. eBill is available on MyCSU, the one-stop shop for students to view their Schedules, Financial Aid Online, Student Accounts Online, eBill, New Student Orientation, BucMail, Blackboard, etc.
To view eBill and sign up (Students):
- Log into your MyCSU account
- Select the Student tab
- Select Payments, ebills, erefunds, MyPayment Plan link
- Select Statements on the left side of page
- Click “View” next to the newest ebill.
- To allow someone access to your account, select the “Send a payer invitation” After clicking the Payments, ebills, erefunds, MyPayment Plan link on the student tab of MyCSU. Follow the prompts to complete.
If you have trouble logging on or have any questions, please contact the student accounts office at firstname.lastname@example.org or 843-863-8058 or toll free at 1-866-248-0445.
Understanding your CSU billing statement
- First billing statement
Your first billing statement of each semester shows the expected charges for the upcoming semester. This is based on your current registration at the time of the statement and includes tuition and lab fees, if you are enrolled for a lab class. It also includes room and board charges, if you live on-campus. Your billing statement also lists your financial aid for the semester that will be applied to the above charges. Please note that your billing statement only covers one semester. You will receive a billing statement for the following semester before the start of that semester. **If your enrollment changes before the Drop/Add Period, your charges and financial aid may be adjusted accordingly. Subsequent billing statements produced after the Drop/Add Period will include actual charges and financial aid.
If you will owe a balance after your financial aid is applied, your balance will need to be paid by the first day of classes (please refer to the academic calendar for the specific date).
- College Work-Study Program
If you have been awarded Federal College Work-Study, you will not see the funds listed on your first billing statement. However, you may choose to have the funds applied to your account on a monthly basis as you work the required hours during the semester. If you are awarded CWSP, expect to earn approximately $940 per semester (after taxes) if you work all of the hours for which you are expected. If you would like your CWSP funds to be applied directly to your account, you must complete the release form from the CSU Student Employment Office. If you so choose, these earnings will be reflected on your subsequent billing statements as they are paid.
- Stafford Loans
If you have been awarded a Subsidized Stafford Loan or an Unsubsidized Stafford Loan, the loan will be listed on your first billing statement as a tentative item. However, if you have not completed the required entrance counseling or have not signed your master promissory note, the loan will not be disbursed to your account until you do so.
Stafford Loan Entrance Counseling: http://mapping-your-future.org
Stafford Loan Master Promissory Note from your Lender
Subsequent billing statements will reflect actual receipt of loan funds from your chosen Lender as they occur.
- Alternative Loans
Any approved alternative loans for which you have been approved will not be listed on your first billing statement. If your alternative loan has been added to your awards as shown at https://financialaid.csuniv.edu/netparnerstudent, calculate the loan amount into your financial aid. Your loan will be applied to your account upon receipt of these funds from your Lender and will be shown on your billing statement at that time.
- Perkins Loans
If you have been awarded a Perkins Loan, the loan will be listed on your first billing statement as a tentative item. However, if you have not completed the required entrance counseling or have not signed your master promissory note, the loan will not be applied to your account until you do so.
Perkins Loan Entrance Counseling: www.ecsi.net/promW8
Subsequent billing statements will reflect actual receipt of loan funds from the Perkins program as they occur.
- No Financial Aid Listed
If no financial aid is listed on your billing statement, please check CSU Financial Aid online to make sure your financial aid file is complete.
- Additional Documents Needed
Even though your financial aid is listed on your first billing statement, your aid may not disburse if you need to submit additional required documentation.
- Revisions to Your Award Letter
Find out if your processed FAFSA has been received; if you’ve submitted all required documents; and best of all, your CSU financial aid award. Any updates or revisions to your awards can be viewed here as well. Use your CSU ID and PIN to access online at https://financialaid.csuniv.edu/netpartnerstudent
If your financial aid is greater than your expected charges, you will be issued a refund check from the Student Accounts Office approximately two weeks after end of the Drop/Add Period. Please view your account online at MyCSU to determine when your refund check is available.
Note: If you have a prior balance, you will need to make payment in full to the CSU Student Accounts Office prior to the start of the semester.
- Other Payment Options
There are several options to cover any remaining balance including the Tuition Management System monthly payment plan, alternative loans, or a payment on your account.
CSU offers a monthly payment plan through TMS (Tuition Management System), an outside agency. Basically, you can divide the balance owed (if any) into monthly installments. For more information, visit www.afford.com or contact CSU Student Accounts Office via email or phone. Annual enrollment fee is required. Please note that this is the only monthly payment plan that is accepted by the university.
Alternative loans are available to degree-seeking students who need additional funds to meet the Cost of Attendance. They are only awarded after the student has received a Stafford loan. Students applying for an alternative loan may borrow up to the total budget for the current academic year. These loans are in the student’s name and approved based on the borrower’s credit and work history. A co-signer may be required when applying for an alternative loan. The interest rates on these loans are variable and most of them go into repayment six months after the separation date.
Online Payments. The Student Accounts Office also accepts payments online at www.charlestonsouthern.edu.
For Questions Regarding Your Student Account:
Check on My Student Account at MyCSU at www.charlestonsouthern.edu email@example.com
843-863-8058 or toll-free at 866-248-0445
For Questions Regarding Your Financial Aid:
Check CSU Financial Aid Online at https://financialaid.csuniv.edu/netpartnerstudent firstname.lastname@example.org.
843-863-7050 or toll-free at 800-947-7474
- Contact and Hours
What is the number to the Business Office?
Our toll free number is 1-866-248-0445 or 843-863-8058.
What are the hours for the cashier window?
Monday – Friday 9 a.m.- 5 p.m. The Cashier’s window is located in the Hunter Center, view our campus map for details.
- What other options are available to pay my balance?
Based on my recent financial aid award letter, it appears that my total costs for the upcoming academic year will not be completely covered by my financial aid award.
There are alternative funding sources for students to consider.
Making your monthly payment: Login here online or Students can log into your MyCSU account, select the Student Tab across the top. Select Financial from the left-hand menu and click on the My Payment Plan link. Parents log in through the Parent Link on the Student Accounts webpage (Quicklinks). The My Payment Plan box on the right will allow you to sign up for a new payment plan and will list any plans you are currently enrolled in. To make a payment: Use the My Payment Plan (MPP) payment option at the top of the page. This will credit your plan accurately and prevent late fees from applying. You may also contact CSU Student Accounts & Loan Office via email at email@example.com or call toll-free 866-248-0445 or 843-863-8058.
PLUS (Parent Loan for Undergraduate Students) is a loan in the parent’s name. The PLUS has a variable interest rate. This loan goes into repayment 60 days after the loan is disbursed. The amount of repayment depends on the total borrowed. For example, minimum repayment on a $4,000 loan is $50 per month. There are no prepayment penalties. There is a loan application and approval process. If parents are determined to be ineligible for a PLUS Loan, students may be eligible to receive additional Unsubsidized Stafford Loan. The loan amount would be dependent on the student’s academic class status. The PLUS Prequalification Form will determine your initial eligibility prior to completing the PLUS Master Promissory Note.
- PLUS is offered through the S. C. Loan Corporation. Find out more information online at scstudentloan.org.
Alternative Student Loans
Palmetto Assistance Loan (PAL) and/or CitiAssist Loan are available to degree-seeking students who need additional funds to meet the Cost of Attendance. They are only awarded after the student has received a Stafford loan. Students applying for an alternative loan may borrow up to the total budget for the current academic year. These loans are in the student’s name and approved based on the borrower’s credit and work history. A co-signer may be required when applying for an alternative loan. The interest rates on these loans are variable and most of them go into repayment six months after graduation, withdrawal from CSU, or when a student drops below half-time status.
- PAL is offered through S. C. Loan Corporation. Find out more information online at scstudentloan.org
- CitiAssist is offered through CitiBank. Find out more information online at CitiAssist
Once you have registered for classes, the Student Accounts Office also accepts payments online at charlestonsouthern.edu.
- Can I increase my Stafford Loan?
Students are automatically awarded to their maximum loan eligibility. Stafford loan eligibility is based on hours earned and the student’s classification as a freshman, sophomore, junior or senior. For more information on the maximum loan requirements, check the S. C. Loan Corporation web site at scstudentloan.org.
- Can I increase my other loans (i.e., PLUS, PAL, Sallie Mae Signature, CitiAssist)?
Each lender has their maximum loan limits (not to exceed the student’s cost of attendance) and criteria for increasing loans. Students should contact their lender directly for more information.
- Why do the financial aid awards on my statement not match the financial aid award letter I received?
If you were awarded Federal College Work-Study (FCWS), this will not be listed in the financial aid awards on your statement. FCWS must be earned each month by working the required number of hours. This is taxable income; therefore, your net earning will be approximately 94% of your total award. Before you may begin your FCWS position, you are required to complete a Student Employment Contract, which you will receive at the Student Employment Office. You will be given an option to automatically apply your paycheck to your balance. If you choose this option and work your required hours, you may subtract 94% of the FCWS award from the balance shown on your statement. Otherwise, full payment of your remaining balance for the semester is required. Other financial aid awards may not be on your statement due to missing documents needed to complete your financial aid file. These documents are required to confirm your award and disburse the award to your student account. Follow-up letters for these missing documents are sent out bimonthly. It is important to submit this information no later than 30 days after the start of classes to prevent losing your award, if applicable.
- My loans just came through, and I have a credit balance. I need my refund check as soon as possible! When can I get it?
Refund checks are processed on a weekly basis. We do our best to make sure each student refund check is processed as soon as possible; however, there is no guarantee that every check will be processed. The refund process takes five working days, so a credit must exist five working days prior to the next refund schedule date in order to be considered for a refund. No refunds will be disbursed until a credit exists on your account! Even if you have been approved for a loan, we cannot give you a check until we receive the funds from the loan corporation. You will be required to show your student ID to pick up your refund.
- How do I know when my refund is ready?
When your refund is being processed, your balance on MyCSU (View-Pay my bill) will be zero. Select amount due, (even if zero) and your detailed account information will be provided. If you see a transaction line labeled A/R Refund, the date associated with that line will indicate the date your refund is available. Remember eRefund is required, so the money will be direct deposited into your bank account. Make sure you sign up through MyCSU, eRefund – eStatement.”
- I've been approved for student loans for the entire academic year; can I go ahead and get a refund check for that entire amount now?
No, your loan money will be disbursed accordingly at the beginning of each term. No exceptions will be made.
- I am going to be a work-study student, why can't I get a refund now for that award?
Work-study students must work the required hours before receiving any refund check. The purpose of the work-study program is to help pay for your tuition. The majority of students automatically apply their work-study checks to their account. Your work-study wage is taxable. That means if you are awarded $1000.00 as a work-study award, after taxes are removed, your award will be around $940.00, please take this into consideration. Once you have worked your required hours and your work-study check produces a credit balance on your account, you may be eligible for a refund.
- Can I pay on my account without coming to the cashier window?
Yes, you can pay by credit card online 24 hours a day. We accept Visa, MasterCard and Discover. If you need assistance with completing online payments, please contact Charleston Southern University’s business office at 1-866-248-0445 or 843-863-8058.
- Can I get my refund early if I request it?
The Student Accounts office strives to process refunds as quickly as possible, and therefore special requests are not granted.
- I dropped a couple of classes and now I have a balance, how did that happen?
Your financial aid package is dependent on the amount of hours you are registered for. If you were awarded based on a full-time schedule and you drop down to six hours, you will no longer qualify for full-time financial aid. All awards, loans and charges will be adjusted if appropriate.
- I need to get an official copy of my transcript, but I have a remaining balance on my account. Can I get a copy of the transcript now and just pay it back later?
No, you must have a zero balance with the school to receive a copy of your transcript. It does not matter if the transcript is for transfer needs or employment purposes. The quickest way to get your transcript processed is to pay the full balance by credit card over the phone so your request can be sent out that day.
- When is payment due for my tuition?
All payments are due on the first day of class of each term. If you don’t know how much you owe, please go to the Charleston Southern University website to view the current tuition charges for that term.
- Can I make monthly payments on my balance?
Yes, with My Payment Plan.
- The My Payment Plan allows you to pay off your balance in four or five monthly payments (payment options are based on the option you choose)
- Payment plans are offered for the fall and spring semesters of each academic year
- The enrollment fee of $45/semester is due at the time of enrollment
- Payment plans do not accrue interest on the account and keep your account in good standing as long as payments are current
- All balances are due by the end of the semester and cannot be rolled into the next semester. If your Financial Aid is less than the amount of your charges, we have a payment plan that will allow you to pay the remaining balance due in monthly payments
- All payments are due the first of each month, with a $30 late fee assessed after the fifth
- Balances are updated directly from your student account. Financial aid or charges will adjust your payment plan balance and payments automatically
- Work-study awards cannot be deducted from payment plan balances up-front, but instead will reduce your balance as your paychecks are applied to your account
- You can set up your payments to automatically draft from the payment method of your choice
* If signed-up for the 5-month Payment Plan
Making your monthly payment:
- Students log into your MyCSU account, select the Student Tab across the top
- Select Financial from the left-hand menu and click on the My Payment Plan link
- Parents log in through the Parent Link on the Student Accounts webpage
- The My Payment Plan box on the right will allow you to sign-up for a new payment plan and will list any plans you are currently enrolled in
- To make a payment: Use the My Payment Plan (MPP) payment option at the top of the page. This will credit your plan accurately and prevent late fees from applying