Office of the Registrar
9200 University Blvd., N. Charleston, SC 29406
See below for a comprehensive list of our faculty’s frequently asked questions.
- What is a degree audit?
A degree audit displays the courses taken and still needed for a particular student as applicable to their current major. They are essential to use for proper advising.
- How do I view an advisee’s audit?
Log into MyCSU, click on your Faculty tab, click on Student Advising, select your advisee, click on their name, and click on advising worksheet- unofficial and then you can view or print out the advising worksheet.
- How do I view a degree audit for a student who is not my advisee?
You will need to have the student log into MyCSU under their account and print out the audit for you.
- How can a student get an official degree check?
Once a student has earned 61 hours or more, they can request an official degree audit through their MyCSU account. Click on the student tab, on the left click on forms and fill out the online form. The student will receive an email from the Registrar’s Office within two weeks with their audit. Students can only receive one official audit. When they apply to graduate, we automatically audit their record. Graduate students need to apply for graduation the semester before they are eligible.
- What is FERPA?
The Family Educational Rights and Privacy Act of 1974 helps protect the privacy of student education records. The Act provides eligible students the right to inspect and review education records, the right to seek to amend those records and to limit disclosure of information from the records. The Act limits the information we can release and to whom it can be released. Directory information can be released to any party and is as follows:
- name, address and telephone listing
- e-mail address
- date and place of birth
- field(s) of study
- participation in officially recognized activities and sports
- weight and height of student-athletes
- dates of attendance, degrees and awards
- most recent previous school attended
- full-time or part-time status
- How do I release educational information in compliance with FERPA?
CSU has created a waiver the student can fill out, giving us permission to release educational information to both the student and any third party. The waiver is found on MyCSU under your Faculty tab. Click on Student Information Release Retrieval to obtain the waiver. If there is a waiver on file, the student or third party MUST provide you with the question and answer and may not be ‘led’ on either. Once this information is received, you are free to discuss the student’s information. You may also speak to students via their BucMail without retrieving the waiver information.
- Where do I find the academic calendar?
You can click here. The Registrar’s Office also has printed copies available.
- Where can I find the exam schedule?
You can click here. The Registrar’s Office also has printed copies available.
- What if I have a student who needs to reschedule a final exam?
See Policy R63.
- How can I get a copy of the catalog?
CSU no longer prints the catalog. All catalogs from 2006 to present can be found here.
- How do I add a student to a full class?
Please have students fill out a Drop/Add/Withdrawal form. The completed form must include an advisor’s signature and the signature of the appropriate department chair or dean. Incomplete forms will be rejected.
- How many times can a student take a class at CSU?
Three. For more information, see Policy R48.
- What is a no-show?
A “no-show” is someone who has not attended or logged into a course at all. Attendance in online classes is defined as participation in academic activities beyond simply logging in.
Academically related activities include, but are not limited to:
- Physically attending a class where there is an opportunity for direct interaction between the instructor and students
- Submitting an academic assignment
- Taking an exam, an interactive tutorial, or computer-assisted instruction
- Participating in an online discussion about academic matters
- Initiating contact with a faculty member to ask a question about the academic subject studied in the course
- Does the Registrar’s Office automatically remove a student reported as a no show from a course?
- What if I reported a student as a no show and they have started attending?
Please email the Registrar’s Office so the student can be coded correctly.
- What do the different section numbers on courses mean?
Review Policy R21.
- How do I register a student for a class ending in 45, 46 or 47?
All traditional students wanting to take an online class ending in 45, 46 or 47 must pay an additional $180.00 fee and must have Dean approval (see your Dean for more information).
- What is CSU’s attendance policy?
CSU allows students to miss 25% of their class before issuing an FA. For more information, review Policy R10.
- How do I submit a request to issue an FA (failure due to absence)?
Use the Excessive Absence Form available online from the Faculty tab at MyCSU.
- How does a student withdraw from a course?
To officially withdraw from a course: log into MyCSU, click on the Student tab, click on Courses and Grades on the left, click on Class withdraw form on the right and fill out the information.
- Why do I have to sign a withdrawal form for my advisee
We ask you sign the form to notify the student if this is their last attempt, if they will be off track to graduate or if they will fall below full time status which may affect their housing or financial aid.
- How do students apply for graduation?
Students can apply online or come to the Hunter Center to fill out the paperwork.
- How do I handle an academic violation?
All academic violations are to be submitted to the Registrar’s office. To view the entire policy, read Policy R58.
If you are having a difficult time getting the student’s signature, please forward the form to our office and we will attempt to get it for you. Please process all academic violations immediately. The process is a lengthy one, with the possibility of appealing several times. The sooner we have the paperwork, the sooner we can complete the process. The form itself is found on your Faculty tab in MyCSU.
- Can I use my personal email account to communicate with students?
No, to remain in compliance with federal laws, please only use your BucMail. If you are having problems with your email account, please place a work order in with IT.
- How do I issue a grade of Incomplete to a student?
If at the end of the semester you need to award a student a grade of Incomplete, you will need to fill out the form found on your faculty tab in MyCSU and send it to our office to process. If you can’t get the student’s signature, send our office the form with all of the other signatures and we will mail the form to the student.
- How do students withdraw from online classes?
If you teach an online course or if you are an advisor of a student trying to withdraw from an online course, we have implemented a new procedure. Students will request to withdraw from the course using their MyCSU account. For more information click here.
- Do I have to issue midterm grades?
Yes, all undergraduate classes must issue midterm grades. If you have not graded any work at that point, you must at least enter a P for passing, so we can be sure you are keeping attendance.
- How do I obtain a course substitution or waiver for a student?
The forms are found online under MyCSU and must be signed by the appropriate people before being sent to our office.
- How do I know if a course substitution or waiver has been applied to a student’s account?
To view all subs and waivers, click on the student’s degree audit.
- How can I tell how a student’s transfer credit counts at CSU?
All courses, whether transfer or CSU credit, are displayed on the student’s transcript and audit.
- How can I change a student’s grade – midterm or final?
Grade changes are initiated on MyCSU. The form is found on your Faculty tab.
- How many chapels does a student need to graduate?
All Students must earn an average of six (6) Chapel Enrichment Units (nonacademic credit), to a maximum total of 48, for every semester that they are enrolled as a full-time, day student in order to be eligible to graduate. For additional information, look under Student Activities in the Academic Catalog.
- How do I grant a student clearance so they can register themselves online?
Advisor clearance is used for all traditional undergraduate students. An advisor must grant clearance for their advisees to enable registration to occur by the advisor or the student. If you register a student in Jenzabar and do not clear them in MyCSU, they will be unable to drop or add after the initial registration.
- Why am I unable to grant clearance to my freshman advisees?
Granting clearance allows a student to register online. Freshman are never able to register themselves online.
- How does a student seek permission to attend another college over the summer?
If a student’s permanent residence is over 50 miles away from the campus, a student may request permission to enroll at an accredited institution near their home during the summer semester by completing the Request To Take Courses at Another Institution. If a student wants to attend the College of Charleston, The Citadel or Trident Technical College, permission must be obtained first by the Dean or Department Head of the student’s major and then the University Registrar. The form is online or in the Registrar’s Office.
- How does a student complete the Registration Agreement?
Students log into MyCSU, click on Academics and then complete the agreement.
- My advisee has a hold and I cannot drop or add courses- how can I assist them?
The student should first attempt to clear the hold. If the office that placed the hold is willing to override the hold, please fill out the appropriate form, sign it and send them to the Office of the Registrar to process the form.
- What are the codes for the terms?
30= Fall; 50= Spring and 80= Summer
- Who works in the Registrar’s office?
Susan Poulin (7437) call for registration and verification questions.
Frozen/vacant position (7993): call if you have questions about students requesting their CSU transcript to be sent elsewhere. For now you may call 8060.
Janie Cogdil (8065): call her if you have any questions about transfer or nontraditional credit (AP, CLEP, etc).
Narie Gibson (8006): call her with questions about the schedule, FAs, grade changes, no show reporting.
Calin Burger (7994): call him with questions about NCAA eligibility
Kathryn Dougherty (7992): call her with questions about errors on degree audits.
Lisa Kemp (7990): call her with questions about graduation or students who are graduating.
Amanda Baron Sisson (7991): Don’t call me J! I am just kidding! Feel free to call me about anything, if I can’t answer you, I bet I know who can.
- I have an advisee that would like to take more than 18 hours- what do they do?
Students wanting to take 19-21 need dean approval; students wanting to take 22 or more hours must first seek dean approval and then VPAA approval. The form must be brought to the Registrar’s office to process. There is an additional fee for each credit hour over 18.